Shipping policy
Thank you for visiting and shopping at Fortune Jewel. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
Each piece of our natural gemstone jewelry and spiritual artifacts is handcrafted with care. Please allow 3 to 7 business days for order verification, artisan inspection, cleansing, and secure packaging prior to dispatch.
Orders are not shipped on weekends or public holidays.
2. Supported Shipping Destinations & Delivery Estimates
We currently provide FREE Standard Shipping on all orders to the following 8 countries and regions:
- United States: 7 - 12 business days
- United Kingdom: 7 - 12 business days
- Canada: 8 - 15 business days
- Australia: 8 - 15 business days
- Germany: 8 - 14 business days
- France: 8 - 14 business days
- Singapore: 5 - 10 business days
- Malaysia: 5 - 10 business days
*Note: Delivery times are estimates and start from the date of dispatch, not the date of order placement.
3. Express Shipping Option
Need your items sooner? We also offer an Express Shipping option (DHL / FedEx / UPS / 4PX) at checkout for a flat rate of $45.00 USD, with estimated delivery within 3 to 5 business days after dispatch.
4. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email containing your tracking number once your order has dispatched. The tracking number will become active within 24–48 hours.
5. Customs, Duties & Taxes
Fortune Jewel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
6. Damages & Lost Packages
If you receive your order damaged, please contact our support team immediately at info@fortunejewel.com with your order number and clear photos of the damaged item. We will arrange a replacement or refund promptly.
7. Contact Us
If you have any questions regarding your shipment, please reach out to us at info@fortunejewel.com. We are here to assist you Monday through Friday and aim to respond within 24 hours.